Last Updated 11 December 2020

About Us

​Johnstone Electrical 100% is a New Zealand based company and subject to any of its applicable laws. Johnstone Electrical is a franchisee of 100% appliance.

Returns & Refund Policy

 

Returning a product because you have changed your mind

The product may only be returned within fourteen (14) days of purchase if product and packaging remain unopened, undamaged and in a good condition that is fit for resale at the purchased price. The purchaser will be entirely responsible for shipping cost and ensure the product is undamaged and returned within fourteen (14) days. Once we have received the product and have confirmed that it meets our conditions, we will issue a refund within seven (7) days. 

 

Returning a product because it is faulty, damaged or does not work as intended

Please provide us with a description of the defect and any photos necessary for us to confirm a defect. We may ask you to ship the product back to us. Once we are satisfied that the product warrants being repaired or replaced under the Consumers Guarantee Act, we will do so. If we are unable to repair or replace the product, we will issue a refund. 

User Accounts

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms and Conditions or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

 

Intellectual Property 

The service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Johnstone Electrical 100% Except as explicitly provided herein, nothing in these Terms and Conditions shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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Liability

Johnstone Electrical accepts no liability for damage or harm caused by consumer’s use of the product or information provided through Johnstone Electrical 100%, third-party links or user-generated content found on our website outside of applicable New Zealand laws.

 

Businesses who use or purchase products from Johnstone Electrical are not covered on the Consumer’s Guarantee Act.

 

Severability 

If any part of our Terms and Conditions is deemed invalid or unenforceable it does not make any other part invalid or unenforceable. 

Pricing and Availability

Prices provided by Johnstone Electrical 100% are subject to change at any time without notice. Johnstone Electrical 100% endeavours to provide accurate stock levels but reserve the right to cancel product orders if the product is unavailable or limit the number of products purchasable by a customer at our discretion.   

Privacy Policy 

What type of information do we collect?

We may receive, collect and store personal information including name, age or birth date, profession, occupation or job title, contact information, purchase history, location, images or camera footage (Captured through security cameras) and any interactions you have with us. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications) comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services.

  2. To provide our users with on-going customer assistance and technical support.

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations.

  6. To prevent and identify any unlawful activity.

  7. To manage service warranties, guarantees, including product recalls.

  8. To verify identity.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.

All direct payment gateways found on the Johnstone Electrical website are offered by Wix.com. Please refer to the Terms and Conditions of Wix.com or the relevant third-party payment facilitator. Johnstone Electrical 100% does not directly process payments or collect credit/debit card information provide through our website, these services are outsourced to third-party providers approved by Wix.com.

Your personal information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to request for a copy of your information or to have it corrected, please contact us.

Cookies and other tracking tools?

Johnstone Electrical 100% may collect information through cookies or other tracking tools through the Wix.com platform, please refer to the Wix Privacy Policy. Information collected is used to assist in the use of our website or provide statistical analytics to assist us in improving our business.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.